MetaXearch > / Customer Service / Resources /
Improving Customer Service
A list of customer service articles by John T. Self. (infos)What Ever Happened to Customer Service
Article giving customer service advice geared towards online entrepreneurs. (infos)
ECCS
Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools. (infos)
CRM Event
Resource featuring weekly updated news and event schedules. (infos)
CRM Today
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles. (infos)
CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management (CRM). (infos)
eCustomerServiceWorld
Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs. (infos)
411 Peculiar Road
Aims to teach customer service people, call centers, and managers how to work with customers online. (infos)
The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, now offers his popular customer service seminar titled, "The Physics of Customer Service", as an easily downloadable eBook online. (infos)
Customer Care Coach
Email-based customer care training program for managers that is designed to deliver continuous improvement, increase profits and customer loyalty. (infos)